FAQ

Frequent Questions

• I don't have cryptocurrencies, can I buy at Monnos?
• What currencies does Monnos support?
• What currency pairs are there at Monnos?
• Fees and limit
• What is an Airdrop?
• Can I suggest improvements?

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Monnos Card

• How to request the card?
• Do I need to pay to get the card?
• Is a credit card?
• Does the Monnos card have an annual fee?
• This card will generate monthly bill?
• How to get cashback with the Monnos card?

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Sync Strategy

• Como tornar a estratégia pública
• What will happen to followers if a user decides to close the strategy.
• How to create a strategy step-by-step
• What is Sync Strategy?
• How Sync Strategy Works

Deposits and Withdraws

• Can I make a credit card deposit?
• How long take a crypto deposit from an external wallet to Monnos?
• How long take a crypto withdraw to an external wallet?
• How long does it take to deposit money from bank account to Monnos?
• How long does it take to withdraw money to bank account?

Fees

• What are the fees for bank withdrawals?
• What are the fees for cryptocurrency withdrawals?
• What are the fees for trades?
• Are there fees for those who create a strategy?
• Are there fees for those who follow a strategy?

Monnos Account

• How do I sign up?
• I didn't receive the 6 digit SMS code, what I do?
• How long does it take for KYC to be approved?
• I am traveling and the verification SMS is not working, what can I do?
• Can I change the account phone number or email?

Security

• What security mechanisms can I use on my account?
• What do I do if I suspect my account is being hacked?
• How change my password?
• Why does my account need a two factor authentication (2FA)?
• Lost my Authenticator (2FA)

Referral Program

• How do I refer a person using the referral program?
• What do I get as a referral reward?
• How long do referral rewards last?
• How will the rewards be paid?

Vip Holder

• What is Vip Holder?
• How can I become a Vip Holder?
• What are the benefits of being a Vip Holder?
• How do I know if I am a VIP HOLDER or not?

Monnos IEO

• What is Private Round?
• What is IEO?
• What is the minimum amount to participate in IEO?
• How to participate in Monnos IEO?
• When can I trade my MNS Tokens?
• What is Whitepaper?

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Listing IEO Tokens

• Is Monnos a launchpad?
• What is a launchpad?
• What types of tokens do you work with?
• What is the difference between Tokens and Crypto within the Monnos platform?
• How do I apply to be listed?
• How long does the validation process take?